My PC is protected by Webroot SecureAnywhere . when I click any link on websites,links to nonrelevant websites( it mostly go to antivirus websites Nortan, Macfee, setc..). webroot doesn't identify it?..
I purchase the webroot for resolve this problem but it doesnt work...
Please help me..
krish.
website virus
Hello ?,
Welcome to the Webroot Community Forums.
Sorry to hear that you're having problems. What you are describing sounds like what we here in the community refer to as Potentially Unwanted Applications, or PUA's.
PUAs are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
I hope this info helps,
BurnDaddy
Welcome to the Webroot Community Forums.
Sorry to hear that you're having problems. What you are describing sounds like what we here in the community refer to as Potentially Unwanted Applications, or PUA's.
PUAs are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
I hope this info helps,
BurnDaddy
Hi sabakrish
Welcome to the Community Forums.
In addition to what BD has posted...if I may just clarify something that I am unclear about?
When you say "when I click any link on websites, links to nonrelevant websites( it mostly go to antivirus websites Nortan, Macfee, setc..). webroot doesn't identify it?" what exactly is happening?
Are you saying that whilst you click on the link for site A you end up on site B? And if so then what exactly are you expecting WSA to do?
Would you be able to post an example of one such site, where you are seeing the issue, indicating which link on that website sends you to the 'wrong' or incorrect further site? We can then try this to see if the issue is website related or potentially what BD has surmised, i.e., the action of a PUA, etc.
Many thanks in anticipation, Baldrick
Welcome to the Community Forums.
In addition to what BD has posted...if I may just clarify something that I am unclear about?
When you say "when I click any link on websites, links to nonrelevant websites( it mostly go to antivirus websites Nortan, Macfee, setc..). webroot doesn't identify it?" what exactly is happening?
Are you saying that whilst you click on the link for site A you end up on site B? And if so then what exactly are you expecting WSA to do?
Would you be able to post an example of one such site, where you are seeing the issue, indicating which link on that website sends you to the 'wrong' or incorrect further site? We can then try this to see if the issue is website related or potentially what BD has surmised, i.e., the action of a PUA, etc.
Many thanks in anticipation, Baldrick
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