I have 646 days left to my subscription. WRSA shows up in a yellow mode - saying the subscription will expire and demanding I renew . The Renew Now button takes the place of the Scan Now button - so running a scan on demand cannot happen.
I have an iMac. I opened a ticket and was to told to uninstall/reinstall. Which I did. And the yellow warning of subscription expiration reappeared in less than 1 hour.
Anyone else have this problem?
Answer
What gives with the False Expiration Warning?
Best answer by ProTruckDriver
Hello @DLeeds Welcome to the Webroot Community Forum. ☺️
I can say running WSA on my Mac I never had that problem. Since you already sent a Support Ticket in you can probably send another and tell them the Uninstall / Reinstall didn't work (Support Ticket Help is open 24/7). I would Contact Webroot Support on Monday and talk directly to them. I'll also ping our Forum Administrator@LLiddell and see if there is something on the back end of WSA or your Account that needs to be sorted.
HTH,
Dave
I can say running WSA on my Mac I never had that problem. Since you already sent a Support Ticket in you can probably send another and tell them the Uninstall / Reinstall didn't work (Support Ticket Help is open 24/7). I would Contact Webroot Support on Monday and talk directly to them. I'll also ping our Forum Administrator
HTH,
Dave
Hello @DLeeds Welcome to the Webroot Community Forum. ☺️
I can say running WSA on my Mac I never had that problem. Since you already sent a Support Ticket in you can probably send another and tell them the Uninstall / Reinstall didn't work (Support Ticket Help is open 24/7). I would Contact Webroot Support on Monday and talk directly to them. I'll also ping our Forum Administrator@LLiddell and see if there is something on the back end of WSA or your Account that needs to be sorted.
HTH,
Dave
I can say running WSA on my Mac I never had that problem. Since you already sent a Support Ticket in you can probably send another and tell them the Uninstall / Reinstall didn't work (Support Ticket Help is open 24/7). I would Contact Webroot Support on Monday and talk directly to them. I'll also ping our Forum Administrator
HTH,
Dave
Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+36Yeah this isn't anything I can do on my end, best bet is contacting support, as Dave suggested.
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