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What make my internet explorer stop working when I open my email?

  • February 26, 2016
  • 2 replies
  • 20 views

my name is Ella. PLEASE HELP ME WITH THIS QUESTION.

2 replies

prince1011
Community Leader
  • Community Leader
  • February 26, 2016
HI Ellaallen,
 
Can you please give us more details of what happening. Do you mean the page freezes or it closes itself?
 
 
Thanks Adam.

Baldrick
Gold VIP
  • Gold VIP
  • February 26, 2016
Hi ellaallen
 
Welcome to the Community Forums.
 
Are you by any chance accessing your emails using a web mail account?  If so then does this happen with just one email or all emails?  Also which browser are you using to access the wbe mail account?
 
Please take a look at this thread from the MS Support Forums on a similar topic; Otlook.com -related but it may yield some options as to where to look for the issue.
 
Regards, Baldrick