When i downloaded webroot internet security plus 2016 my Internet Explorer disappears on me. Why?

Hello gia2eme,
 
Welcome to the Webroot Community,
 
I am not sure why IE disappears. Would you uninstall/reinstall Webroot to see if Webroot is the cause of this.
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,

Hi Sherry, 
 
I followed your instructions on uninstalling and reinstalling. When I uninstalled this program Internet Seurity plus 2016 Internet Explorer returned. I reinstalled Internet Security plus 2016 again and Internet Explorer disappeared again. I have Windows 7. I thought that this program supports Windows 7?
I have not upgraded to Windows 10 due to problems Windows 10 was having. I have read that Webroot supports Windows 10?
If I am unable to use Internet Explorer I will need to get a return credit. This was one that I purchased thru Amazon. Please advise. Thank you for your assistance in this matter.

Hi gia2eme,
 
Welcome to the Webroot Community.
 
I am sorry to hear that you are having these issues. Can you use another browser such a Chrome or Firefox until we correct the issue?
 
Please Submit a Support Ticket or call. This is a free service with a Webroot subscription and they can look at this for you.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
If you purchased from Amazon I believe you have to get a refund from them.
 
 
 
 
 
 
 

Hi gia2eme
 
Welcome to the Community Forums.
 
If I may offer and alternatiev explanation/approach?
 
Sounds like you have a corrupted installation of IE and to deal with that please see this Article from the MS SUpport Forums on this topic.
 
Hope that helps?
 
Regards, Baldrick