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when I put my cd in, all I get on the screen is a page to renew my expired subscription

  • February 8, 2015
  • 1 reply
  • 22 views

When I put the WSA cd in, all tha comes on the xcreen is a screen telling me my subscription expired.  when I click on 'renew now', it wants me to purchase it.  

1 reply

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the webroot Community!
 
So your saying you paid for a Boxed version may I ask where you got it from? Would it be from Best Buy in the US? Can you see the 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584 on or in the Box? If you have a link to where you purchased it please post it.
 
Thanks,
 
Daniel 😉