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where is my keycode ?

  • March 2, 2017
  • 9 replies
  • 212 views

I just bought for 1 year the antivirus webroot and i can't find or have received the email for the KEYCODE which i need to activate, help!

9 replies

ProTruckDriver
Moderator
Hello khavanov, Welcome to the Webroot Community Forum. :D
 
Please check your spam email folder to see if your keycode was sent there. You can always request Webroot to send you another email with your keycode Here.
 
HTH,
Dave.;)

  • Retired Webrooter
  • March 2, 2017
Greetings @ and welcome to our Community.

I'm not finding any information under your email address. Where was it that you purchased your subscription from? Another site possibly, like Amazon?

Baldrick
Gold VIP
  • Gold VIP
  • March 2, 2017
Hi khavanov
 
Welcome to the Community Forums.
 
If I may just add to what Dave has posted...may be nothing but was your recent purchase a renewal or a new purchase?
 
Regards, Baldrick

  • Author
  • Fresh Face
  • March 2, 2017
recent purchase, a renewal yes, as mine was expired. i just need a keycode lol

  • Author
  • Fresh Face
  • March 2, 2017
ok but it says licenses not found....when i enter my email

  • Author
  • Fresh Face
  • March 2, 2017
nvm all that people it was received on a different email, on my paypal email, that was confusing

Baldrick
Gold VIP
  • Gold VIP
  • March 2, 2017
Well, glad that it is all sorted.

  • Retired Webrooter
  • March 2, 2017
@ wrote:
nvm all that people it was received on a different email, on my paypal email, that was confusing
I do sincerely apologize for all the confusion. I may be mistaken, but I believe when you purchase through PayPal that it will be sent to the email tied to your PayPal account. Glad you got it sorted out!

ProTruckDriver
Moderator
Sorry for all the confusion @. Glad you got it sorted. If you have any other questions about Webroot, please post them. Our members are glad to help out. 😉