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Why are my scans aborted almost every time I scan my computer?

  • September 20, 2014
  • 1 reply
  • 708 views
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When I log on to my laptop, there is always a web root icon at the bottom with an excalmation point.  So, I scan my computer to get rid of the threats, but it only gets to about 60% complete and then it aborts and nothing has changed.  How can I remove these threats from my computer?  Pam

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • September 20, 2014
    @ wrote:
    When I log on to my laptop, there is always a web root icon at the bottom with an excalmation point.  So, I scan my computer to get rid of the threats, but it only gets to about 60% complete and then it aborts and nothing has changed.  How can I remove these threats from my computer?  Pam
    Hello Pamt,
     
    Welcome to the Community!
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely! This is only for a WindowsPC
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
     
    Thanks,
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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