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Why can I only log in through the website, and not the add-on in my default browser?

  • April 30, 2016
  • 3 replies
  • 28 views

 I have no trouble logging in through the webroot website, but everytime i try to log in through the webroot add-on on my defult browser it never works saying "unknown email address". How do I fix this?

3 replies

Baldrick
Gold VIP
  • Gold VIP
  • April 30, 2016
Hi maglifx
 
Welcome to the Community Forums.
 
Please take a look at this previous solved thread that may provide you with guidance on how to proceed in relation to this issue.
 
Regards, Baldrick

  • Author
  • Fresh Face
  • May 1, 2016
Thank you for the assisstance

Baldrick
Gold VIP
  • Gold VIP
  • May 1, 2016
Hi maglifx
 
You are most welcome. Is the problem resolved? If not then post back with further information and we will see if we can assist further.
 
Regards, Baldrick