why cant you give a password that works. the following is my exchange with weebroot ( techs ) i made

here is my email to WR concerning their absurd PW policies and practices....
i made a new password and security code and all it did was get me into
a site about webroot. it does not work to get me into webroot itself
to change settings. if you are unable to get me back into a program i
paid for then you can refund my money or give me a new edition of
webroot for free, this is absurd and is an issue you need to address
concerning retrieval and setting of new password
On 5/14/2016 at 6:42 AM, "Webroot Console Password" wrote:Dear
Customer
As requested, here is a link to reset your password:
https://my.webrootanywhere.com/resetpassword.aspx?LEX=4498D657-4EBA-473A-BFF8-A6C4F7A8337C
We look forward to seeing you soon.
Regards.
Webroot Team