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Why did my webroot secure anywhere stopped scanning after 1 second ?

  • March 6, 2015
  • 1 reply
  • 71 views

My webroot software stopped scanning in one second. Has that happened to anyone else and how did you fix it?
 

1 reply

Ssherjj
Moderator
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  • Moderator
  • March 6, 2015
Hello danny123,
 
Welcome to the Community Forum,
 
Yes this strange. Do you have a PC or Mac computer? Have you rebooted your computer?
 
I'd advise a uninstall/reinstall of Webroot. This usually fixes that problem,
 
 If you have a PC..
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?