Answer
Why did they give me a code that doesn't work when I PAID for the renewal?
Title says it all, bought another year subscription and entered the new code and it keeps saying it doesn't exist...I'm barely able to cover my rent, bills, and buy groceries this month because I need this.
Best answer by Rakanisheu Retired
Hello,
Can you send me a private message with both your old and new KC and I can check them out in our system. My shift is nearly over and its US holiday and I am not sure if there is coverage in the US office. So submitting a ticket as well would be a good idea.
Can you send me a private message with both your old and new KC and I can check them out in our system. My shift is nearly over and its US holiday and I am not sure if there is coverage in the US office. So submitting a ticket as well would be a good idea.
+62Welcome HereisMelam, to the Community Forum,
You State here:
Title says it all, bought another year subscription and entered the new code and it keeps saying it doesn't exist...I'm barely able to cover my rent, bills, and buy groceries this month because I need this.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I understand your frustrations concerning this issue. May I ask where you renewed your Webroot? I believe you use your old keycode and did you renew here? http://www.webroot.com/us/en/renewal
Please contact technical support here # 1-866-612-4268.
Let me ping@ and maybe he can check this out for you or TripleHelix do you have any suggestions?
Hold on HereisMelam and will will get this sorted,
Regards,
You State here:
Title says it all, bought another year subscription and entered the new code and it keeps saying it doesn't exist...I'm barely able to cover my rent, bills, and buy groceries this month because I need this.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I understand your frustrations concerning this issue. May I ask where you renewed your Webroot? I believe you use your old keycode and did you renew here? http://www.webroot.com/us/en/renewal
Please contact technical support here # 1-866-612-4268.
Let me ping
Hold on HereisMelam and will will get this sorted,
Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hello,
Can you send me a private message with both your old and new KC and I can check them out in our system. My shift is nearly over and its US holiday and I am not sure if there is coverage in the US office. So submitting a ticket as well would be a good idea.
Can you send me a private message with both your old and new KC and I can check them out in our system. My shift is nearly over and its US holiday and I am not sure if there is coverage in the US office. So submitting a ticket as well would be a good idea.
+62Hello HereisMelam,
You can issue a support ticket here if you need too.. https://www.webrootanywhere.com/servicewelcome.asp
Best Regards!
You can issue a support ticket here if you need too.. https://www.webrootanywhere.com/servicewelcome.asp
Best Regards!
I did it from home, right here in CA.
I paid and it gave me a code, I intered it and was informed it did not exist...
I paid and it gave me a code, I intered it and was informed it did not exist...
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.