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why do my scans self abort?

  • March 6, 2016
  • 1 reply
  • 145 views

why do my scans self abort before finishing?

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • March 6, 2016
Hi lhmoore
 
Welcome to the Community Forums.
 
This occasionally happens and the usual way to look to resolve it is with an uninstall/clean reinstall of WSA, which is quick and easy to undertake. If you would like to then please follow the steps below closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Give that a try and rerun you scans. Post back as to whether this has resolved the issue for you.
 
Regards, Baldrick