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why does this devise lockup on search

  • April 21, 2016
  • 2 replies
  • 24 views
R
the thing keeps locking me up the round search disc do no rotate and freeze up, like we have been taken over. What gives?

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • April 21, 2016
    Hello ?,
     
    Welcome to the Webroot Community,
     
    Are you having issues with your DVD drive? Here is an article on how to uninstall the DVD from Device Manager and on reboot Windiws will install the device again. This can be done when trouble shooting. 
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff553572(v=vs.85).aspx
     
    Unless you are talking about your Hard Disc Drive and that might be another story.
     
    EDITED
    If you think you have a threat then you can Submit a Support Ticket and they will have a look for you. This is a free sewrvice with a Webroot subscription.
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • April 21, 2016
      Hello robertbartus,
       
      Here is another article that might help explain things clearer.  https://technet.microsoft.com/en-us/library/cc725782.aspx?f=255&MSPPError=-2147217396
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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