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why does webroot not protect me from KOOBFACE worm ?

  • March 5, 2016
  • 2 replies
  • 54 views

Why does Webroot not protect me from KOOBFACE worm. Twice I have been infected with this worm and has cost me money to get rid of it...

2 replies

Ssherjj
Moderator
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  • Moderator
  • March 5, 2016
Hello donnadebbie
 
Welcome to the Webroot Community,
 
Please have a look at this post here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Koobface-virus/m-p/208210#M17382
 
Also you shouldn't have to pay to get rid of this. Webroot provides free support with an active Webroot subscription. So to have peace of mind please Submit a Support Ticket.
 
Hope this helps?

RetiredTripleHelix
Gold VIP
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How do you know you have KOOBFACE as that's a very old worm? https://en.wikipedia.org/wiki/Koobface
 
Worm/Win32.Koobface (Webroot)
 
Thanks,
 
Daniel 😉