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why does webroot not protect me from KOOBFACE worm ?

  • March 5, 2016
  • 2 replies
  • 54 views
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Why does Webroot not protect me from KOOBFACE worm. Twice I have been infected with this worm and has cost me money to get rid of it...

      2 replies

      Ssherjj
      Moderator
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      • Ssherjj
      • Moderator
      • March 5, 2016
      Hello donnadebbie
       
      Welcome to the Webroot Community,
       
      Please have a look at this post here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Koobface-virus/m-p/208210#M17382
       
      Also you shouldn't have to pay to get rid of this. Webroot provides free support with an active Webroot subscription. So to have peace of mind please Submit a Support Ticket.
       
      Hope this helps?
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
        RetiredTripleHelix
        Gold VIP
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        How do you know you have KOOBFACE as that's a very old worm? https://en.wikipedia.org/wiki/Koobface
         
        Worm/Win32.Koobface (Webroot)
         
        Thanks,
         
        Daniel 😉
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