Why doesn't WEBROOT take out VSE VOSTERAN?

Hi jerry77
 
Welcome to the Community Forums.
 
I have to say that I am not familiar with "VSE VONSTRAN" and my research on this has drawn a blank.  Would you please check that you have spelled out the name of the threat correctly and/or provide some further information on what you are seeing/experiencing to allow us to assist you?
 
If you can provide nothing more than that which you have already then my recommendation is that you Open a Support Ticket ASAP, so as to let the Support Team see if they can help you/determine what is going on re. your system.
 
Regards, Baldrick
 
 

@ wrote:
Im trying to install Windows 8.1 but this VSE VONSTRAN keeps stopping it. Ive tried everything i think
 

Hello jerry77,
 
Welcome to the Community Forum,
 
Please do issue a Support Ticket
 
 
Just some information below about PUAs but this is a bad one so let support take care of this one for you!
 
Vosteran Search is a browser hijacker, which is promoted via other free downloads, and once installed it will change your browser homepage and default search engine to vosteran.com.
 
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.
 
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection.  The more  users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
 
I hope this helps!
 
 
 
 
Sherry