why have I used up 22 days of subscription in only 11 days ?

Hello dayviss,
 
Welcome to the Webroot Community,
 
Would you please contact Support and they can check into this for you. Is this through Webroot online or Best Buy?
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
 Best Buy call 1-800-GeekSquad
 
 

Hi ?,
 
Welcome to the Webroot Community.
 
Edit: I see my fast-fingered friend ? has already responded. I will leave this for reference. ;)
 
I'm not sure why the incorrect number of days are showing, But I do know that your subscription starts after Webroot is installed for the very first time. Was Webroot installed previously on this or another computer?  If you have a 3 license subscription your time starts counting down after the very first install. If you have not installed Webroot previously then I would suggest submitting a ticket to support and see if they can determine where the missing eleven days are. :)
 
Hope this info helps,
 
bd

@ wrote:
Hi @,
 
Welcome to the Webroot Community.
 
Edit: I see my fast-fingered friend @ has already responded. I will leave this for reference. ;)
 
I'm not sure why the incorrect number of days are showing, But I do know that your subscription starts after Webroot is installed for the very first time. Was Webroot installed previously on this or another computer?  If you have a 3 license subscription your time starts counting down after the very first install. If you have not installed Webroot previously then I would suggest submitting a ticket to support and see if they can determine where the missing eleven days are. :)
 
Hope this info helps,
 
bd

Teamwork @ 😃