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why have I used up 22 days of subscription in only 11 days ?

  • December 28, 2015
  • 3 replies
  • 29 views

"Webroot Secureanywhere" was installed on my computer 18th december 2015 (11 dys ago) but showing only 343 days of subscription still remaining.

3 replies

Ssherjj
Moderator
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  • Moderator
  • December 28, 2015
Hello dayviss,
 
Welcome to the Webroot Community,
 
Would you please contact Support and they can check into this for you. Is this through Webroot online or Best Buy?
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
 Best Buy call 1-800-GeekSquad
 
 

  • December 28, 2015
Hi ?,
 
Welcome to the Webroot Community.
 
Edit: I see my fast-fingered friend ? has already responded. I will leave this for reference. ;)
 
I'm not sure why the incorrect number of days are showing, But I do know that your subscription starts after Webroot is installed for the very first time. Was Webroot installed previously on this or another computer?  If you have a 3 license subscription your time starts counting down after the very first install. If you have not installed Webroot previously then I would suggest submitting a ticket to support and see if they can determine where the missing eleven days are. :)
 
Hope this info helps,
 
bd

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • December 28, 2015
@ wrote:
Hi @,
 
Welcome to the Webroot Community.
 
Edit: I see my fast-fingered friend @ has already responded. I will leave this for reference. ;)
 
I'm not sure why the incorrect number of days are showing, But I do know that your subscription starts after Webroot is installed for the very first time. Was Webroot installed previously on this or another computer?  If you have a 3 license subscription your time starts counting down after the very first install. If you have not installed Webroot previously then I would suggest submitting a ticket to support and see if they can determine where the missing eleven days are. :)
 
Hope this info helps,
 
bd
Teamwork @ 😃