why is webroot kicking me out of hotmail? I run a virus scan and then try to log in and it kicks me

Hi Sandi2079
 
Welcome to the Community Fora.
 
Would you be able to advise/describe exactly what you mean by "...kicks me out again telling me it is an unsafe site"?  Do you get a web page from Webroot with a message that the site is unsafe?  And if you do that do you also have options as to how to proceed, i.e., overriding the block, etc?  And if so then have you tried to take them?
 
We need to understand exactly what you are seeing to be able to assist you in getting to the bottom of this issue.
 
Regards, Baldrick
 
 

I think I am, having the same problem Sandi is.....When I click on an email Webroot pops up with a black and yellow warning page....It states....This website was reported to be unsafe....Suspicious threat.  It has this link on it.....   http://ad.doubleclick.net/ad/N4478.msn.comOX2487/B8226287.111... even when I click on sites I've visited several times, no problems in the past,  it also does this.   This has been happening only these last few days. I have Win 8.1, Mozilla Firefox and Outlook.com. This isn't occasional, this is happening 7 or 8 times out of 10 clicks on either an email or a web page. I'm not tech savvy so please, if there's something I can do, make it simple.   😉   I am not running a virus scan as Sandi states, this just happens.  When I click on Unblock Page and Continue I get a totally black screen.   Ava 

Hi Ava
 
Welcome to the Community Fora.
 
On the page that is dispalyed when you click on the link in the email, do you have an option in the bottom left hand corner that allows you to unblock the page and proceed? If you do and you are sure that the site that you are trying to reach is safe then click on the link, as if it is the one I am hoping it is clicking on it should whitelist the site locally on your system, and also notify the threat researchers at Webroot that an override has taken place.
 
There has been a silent update of WSA (to v8.0.4.131) recently and it is possible that as a result you are seeingnsome false positives.
 
The other things that you (and Sandi) can do is to Open a Support Ticket and notify the Support Team of this starting to happen, so they can investigate it more fully and hopefully resolve it for you.
 
Hope that helps?
 
Regards, Baldrick
 
PS: I live in the UK and as it isvery late here I am closing down for the night...perhaps @ could assist you in my absence, and if not then I will look to pick up on this with you tommorrow.

Thank you, Baldrick, I do click on the Unblock button and I then I get a totally black screen. I will try the Support Ticket.

@ wrote:
Thank you,Baldrick, I do click on the Unblock button and I then I get a totally black screen. I will try the Support Ticket.

Hello and Welcome to the Webroot Community!
 
Yes please do contact Support as I have been in Contact with support on this already so it's best as they can get some logs from your system!
 
Thanks,
 
Daniel ;)
 
This is an older picture from last year!
 

I did and thank you both for the rapid responses, I do appreciate it.

@ wrote:
I did and thank you both for the rapid responses, I do appreciate it.

Thank you for contacting support on this issue! And your very Welcome as we try our best as Volunteers because we all believe in Webroot SecureAnywhere as it's the future and it's here now, how can other AV solutions keep up with more than 200,000 new malware everyday!  http://www.brightcloud.com/platform/webroot-intelligence-network.php
 
Best Regards,
 
Daniel 😉

Hi Daniel
 
Many thanks for picking up the tag...much appreciated, mon ami. :D
 
Regards, Baldrick
 
PS. I also have managed to reproduce the issue usinging Ava's link.

Hello @ and @ can you please post the Link your having issues with?
 
Thanks,
 
Daniel ;)