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why my webroot is grayed out in win xp

  • August 26, 2015
  • 1 reply
  • 88 views

why my webroot is grayed out on my computer?

1 reply

Ssherjj
Moderator
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  • Moderator
  • August 26, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
A greyed out icon means that there is a configuration setting or one or more Shields are 'Off'..
 
Would you open the WSA main panel, run through the tabs there and double check each of the Shield settings to make sure they are on?
 
If you still have an issue you can Submit a Support Ticket free of charge with a Webroot subscription.
 
 
Kind Regards,