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Will Webroot work with my banks Trusteer software installed

  • July 16, 2015
  • 2 replies
  • 187 views

Have Rappaport Trusteer installed by my bank. Will Webroot work okay that way

2 replies

Ssherjj
Moderator
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  • Moderator
  • July 16, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Yes you can use Trusteer software because Webroot is made to be compatible with other protection. You shouldn't have any problems. If you do you can Contact Support and they can assist you.
 
But you really don't need Trusteer Rapport as WSA's Identity Shield is far Superior see the latest tests here: https://www.mrg-effitas.com/wp-content/uploads/2015/04/MRG-Effitas-Online-Banking-Certification-2015...
https://community.webroot.com/t5/Announcements-and-Release-Notes/WSA-Performance-in-MRG-Effitas-Onli...
 
 


 


 
 
Kind Regards,

Baldrick
Gold VIP
  • Gold VIP
  • July 17, 2015
Hi MrPres
 
Welcome to the Community Forums.
 
Whilst what Sheery says is essentially correct I should make yo aware that we have in the past had instences where Trusteer Rapport causes some issue with WSA specifically in the area of the Filtering Extension that provides the check marks next to the links returned by browswe searches.
 
I am not saying that this will always happen but I felt it is worth you being aware of the possibility.  For more information on this please see this previous thread for details.
 
Suffice to say that as Sherry has said...with WSA there is no need to run Trusteer Rapport.
 
Hope that further assists?
 
Regards, Baldrick