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win 10 warning

  • March 3, 2016
  • 3 replies
  • 30 views
D
I keep getting a Win 10 warning that all a/v protection is turned off when it is not. What's the fix?

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • March 3, 2016
    Hello dallasite
     
    Welcome to the Webroot Community,
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      G
      • gahelm
      • March 4, 2016
      You can try this, but it probably wont work.  I have submitted 3 tickets on this matter and I still have no response.
      G
      • gahelm
      • March 4, 2016
      Re: Notices of Webroot turned off in Windows 10https:///t5/Webroot-SecureAnywhere-Antivirus/Notices-of-Webroot-turned-off-in-Windows-10/m-p/242431 19m ago
      Just applied this fix from support.......................
       

      The issue you are having was caused by a Windows Update to their Security Center over the weekend. Webroot SecureAnywhere is on and it is protecting your device despite what Windows Security center is saying.

      To resolve the issue, please follow the steps below:

      1. Click on the Start button.
      2. In the search bar at the bottom of the Start Menu, type "Services" and click on the result "Services" under Programs.
      3. Scroll down until you find "Security Center" and double-click on it.
      4. In the window that comes up, find "Startup type" and change the selection from "Automatic (Delayed)" to "Automatic."
      5. At the bottom of the window, click "Apply" and then "OK."
      6. Close out of all the windows and restart your computer.

      Windows Security Center should now be fixed and displaying the correct information for SecureAnywhere.

      Should you have additional questions, please send us a reply in the "Send another message:" section of this page.

      Regards,

      The Webroot Support Team
      ..........and make yourself a Great Day! Cheers,Lyle
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