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win32.adware.sendori

  • May 18, 2015
  • 1 reply
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I think I have malware that is not getting detected. My computer keeps freezing. I keep running scans and nothing is coming up! I ran a scan with a differet program finally becuse its driving me crazy and this came up. win32.adware.sendori

Best answer by Ssherjj

Hello and Welcome to the Webroot Community Forum,
 
Sendori is an adware program that displays pop-up ads, advertisement banners and sponsored links within Internet Explorer, Firefox and Google Chrome. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed Sendori without your knowledge.
Sendori pop-up ads will be shown as boxes containing various coupons that are available or as underlined keywords, which when clicked will display an advertisement that states it is brought to you by Sendori.
 
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
Also pleasae reset your browser or browsers to the default state . You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC. The same for FRF and Chrome.
 
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.
 
 
Hope this helps,
 
Kind Regards,

1 reply

Ssherjj
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  • Moderator
  • Answer
  • May 18, 2015
Hello and Welcome to the Webroot Community Forum,
 
Sendori is an adware program that displays pop-up ads, advertisement banners and sponsored links within Internet Explorer, Firefox and Google Chrome. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed Sendori without your knowledge.
Sendori pop-up ads will be shown as boxes containing various coupons that are available or as underlined keywords, which when clicked will display an advertisement that states it is brought to you by Sendori.
 
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
Also pleasae reset your browser or browsers to the default state . You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC. The same for FRF and Chrome.
 
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.
 
 
Hope this helps,
 
Kind Regards,