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Windows 10 64 bit - Scanning taking hours

  • April 25, 2018
  • 4 replies
  • 113 views
J
Fresh Face
I have been using webroot for several years.  On a Windows 10 64 bit laptop the scans are taking 3+ hours.
 
I searched the blog and posts on this topics were 2015.   
 
I scanned the laptop this morning and it took nearly 4 hours.   A threat was found and removed, I was prompted to scan again.   I am into the 3rd hour.   I use this same software on a windows desktop and typical scans run 20 minutes.
 
Computer shows CPU at 9 to 15% while scan is running.  No software programs running either.
I saw on earlier posts that a 32 bit vs 64 bit should not be the issue, and there is no 64 bit software from Webroot to use anyway.
 
Suggestions/recommendations appreciated.  

Thank you.
 
 

    4 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • April 25, 2018
    Hello jduff,
     
    Welcome to the Webroot Community,
     
    Sorry to hear of this issue. It is not normal to take hours to re-scan even after a threat was found. I think it would be best Submit a Support Ticket or Call https://tel:18666124227 during business hours. This is a free charge with your Webroot Subscription.
     
    Hope this helps?
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    U
    New Voice
    • User46
    • New Voice
    • May 3, 2018
    I haven't purchased yet but if webroot is still using 32 bit software than that seals the deal for me. Defintiely won't purchase if that is the case. Can anyone confirm if this is true?
    J
    Fresh Face
    • jduff
    • Author
    • Fresh Face
    • May 3, 2018
    Thank you.   Will do.
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • May 3, 2018
    @ wrote:
    Thank you.   Will do.
    You're most welcome! If you get a chance please let us know how things went with Support. I'm positive Webroot Support will fix your issues. 🙂
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    TripleHelix
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