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Windows 10 Build 14342 - mssecflt.sys BSOD

  • June 3, 2016
  • 8 replies
  • 16 views
C
Fresh Face
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When I install Webroot Antivirus my system crashes with a BSOD on the mssecflt.sys file.  If I remove Webroot the problem goes away.
 
I had updated to Build 14352 and install it as well which caused the same but I reverted builds due to RSAT tool install crashing and went back to 14342.
 
Now I cannot install Webroot without a BSOD crash.
 
Any suggestions?

    8 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • June 3, 2016
    Hello cchilderhose
     
    Welcome too the Webroot Community,
     
    Sorry to hear of this issue. Have you tried installing Webroot in Safe Mode with Networking?.
     
    Or can you please Open a Support Ticket free of charge. Support will gladly look into this for you.
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      C
      Fresh Face
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      • cchilderhose
      • Author
      • Fresh Face
      • June 3, 2016
      I have not tried Safe Mode with Networking and have submitted a Support ticket instead.
        Ssherjj
        Moderator
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        • Ssherjj
        • Moderator
        • June 3, 2016
        HI cchilderhose,
         
        That sounds good. Support should be able to sort this out for you! Support ususally respond in 24-48 hours. 
         
        Please let us know how things turn out so that we can help others here with he same/like issue. If you get a chance. Even to let us know that this was resolved.
         
        Thanks!
         
         
         
         
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
          C
          Fresh Face
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          • cchilderhose
          • Author
          • Fresh Face
          • June 6, 2016
          Please note that the issue with this problem is related to some wireless Microsoft keyboard and mice combos.  I contacted Support who installed a Registry fix to address the issue.  Installed Webroot again and I am rocking.
           
          If you have this issue just call Support for a remote session to add the fix.
           
          Chris
            ProTruckDriver
            Moderator
            @ wrote:
            Installed Webroot again and I am rocking.
            Glad to hear that. Welcome to the Webroot Family @

            Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
              Jasper_The_Rasper
              Moderator
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              @ wrote:
              Please note that the issue with this problem is related to some wireless Microsoft keyboard and mice combos.  I contacted Support who installed a Registry fix to address the issue.  Installed Webroot again and I am rocking.
               
              If you have this issue just call Support for a remote session to add the fix.
               
              Chris
              Thank you for getting back to us @ with the solution, it will help others if they have the same problem.
                C
                Fresh Face
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                • cchilderhose
                • Author
                • Fresh Face
                • June 22, 2016
                Does anyone know if the latest release of Webroot fixes this issue?  Version 9.0.10.10?  Just curious so I can remove the fix from the Registry.  🙂
                Baldrick
                Gold VIP
                • Baldrick
                • Gold VIP
                • June 22, 2016
                Hi cchilderhose
                 
                I would update you support ticket with the question to get the answer from the 'horse's mouth' so to speak. They should be able to confirm if that has been slipped in as part of the latest release.
                 
                Regards, Baldrick
                Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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