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windows 10 reports webroot secureanywhere is not on

  • January 7, 2016
  • 2 replies
  • 39 views
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windows 10 reports that webroot secureanywhere is not on but webroot does report that its on and working
is the problem with windows not reporting the status correctly or is webroot not working crooectly. i want to make sure that i an protected

    2 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • January 8, 2016
    Hello veryfast67,
     
    Welcome to the Webroot Community,
     
    This does happen once in awhile with Windows 10. Would you please do a uninstall/clean reinstall of Webroot. This will only take 5 minutes or so to do.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue? If this doesn't help then would you Submit a Support Ticket free of charge with ana ctive subscription.
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
    edwin_eekelaers
    Popular Voice
    Forum|alt.badge.img+6
    what build of SA are you running ? ?? There was a bit of a problem with the old build but i believe the last full release is the .46 version and that one should not have the problem. The message you get is when the WRSA service restarts i believe. Then temporary ( just a few tenths of a second or less ) your protection does not run and generates the message. When it becomes active again that message does not dissapear from your action centre. You need to erase that msg manually.
     
    If you are going to do an uninstall re-install make sure you use the .46 version then . Guess Baldrick mentioned this already in another topic but forgot that one's title. You could of course attempt to check for updates instead of doing the manual uninstall/re-install and update to the latest version
     
     
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