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Windows 10 Turns Off Webroot

  • August 12, 2015
  • 1 reply
  • 382 views

Hello,
 
I've recently noticed something strange about Webroot on my Windows 10 computer. It looks like the software is running fine, I can pull up the UI and it says that Realtime Shield is active and such. But I just noticed looking through my services in Task Manager that a service that Windows Defender uses was running.
 
So I went into Security & Maintenance to check to see what was going on. Turns out that even though I have Webroot installed and it looks to be running, my computer is using Windows Defender instead. It says Windows Defender is "On" and Webroot is "Off". I see down at the bottom of that window that there is a button that says I should be able to turn "On" Webroot but its permanently greyed out.
 
Just to clarify, I do have the latest version of Webroot (9.0.1.35). Its not crashing on me or anything. It says its been doing scans periodically.
 
I haven't tried to uninstall/reinstall Webroot yet, I would like to hear if there is an alternative way to fix this issue first? If not, I'll give that a try and hopefully the fresh install will override Windows Defender.
 
Thanks.

1 reply

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel 😉