WR icon on firefox toolbar says unknown e-mail address when logging in... Anyone know why or a fix
I am using windows 10 and the latest firefox version. On the firefox toolbar there is a webroot icon tht is greyed out.. Everytime I click on it and try to log in, it always says unknown e-mail address... Anyone know why or how to fix...
+62Hello and Welcome to the Webroot Community,
?EDITED Make sure you have Webroot enabled in the Firefox extensions.
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here.
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double clicks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
Note: This will not work in Microsoft Edge. Webroot is currently awaiting that MS allow addons/extensions to be used with Edge. Please see HERE for a KB Article on the subject.
?EDITED Make sure you have Webroot enabled in the Firefox extensions.
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here.
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double clicks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
Note: This will not work in Microsoft Edge. Webroot is currently awaiting that MS allow addons/extensions to be used with Edge. Please see HERE for a KB Article on the subject.
+62Hi tandv73,
I think your best bet is to Submit a Support Ticket so that they can see what the issue is. This is a free service with a Webroot subscription.
?do you have any information?
I think your best bet is to Submit a Support Ticket so that they can see what the issue is. This is a free service with a Webroot subscription.
?do you have any information?
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