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wrPhreshPhish.dll file missing ?

  • January 22, 2017
  • 4 replies
  • 1011 views
T
Hi,
Started my laptop today and was greeted with the following message-
Unable to start program as file "wrPhreshPhish" is missing.
Why do I have this message, and how do I download the missing file ?
 
Regards
 
TigerTim

Best answer by ProTruckDriver

Hello TigerTim, Welcome to the Webroot Community Forum. :D
 
Please try a Uninstall / Reinstall of Webroot:
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
HTH,
Dave. 😉
    J

    4 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • January 22, 2017
    Hello TigerTim, Welcome to the Webroot Community Forum. :D
     
    Please try a Uninstall / Reinstall of Webroot:
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    HTH,
    Dave. 😉
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    RetiredTripleHelix
    Baldrick
    Jasper_The_Rasper
    C
    New Member
    • Curt3g
    • New Member
    • May 4, 2020

    Hi.  Sorry to dust off this old thread.  Is the “wrPhreshPhish.dll” file still in use by the Webroot application?  I was surprised to see the error message pop up on my laptop this morning.  I checked one of our other machines (with Webroot installed) and don’t see the dll there either.

    Thanks much,

    Curt

    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • May 4, 2020

    Hey @Curt3g ,

    An uninstall/reinstall should resolve your issue - please let me know if that works for you.

     

    -Keenan

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • May 4, 2020

    Yes it’s still there and as Keenan said a clean reinstall should bring it back!

     

     

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
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