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WSA can't remove a trojan?

  • February 14, 2018
  • 5 replies
  • 106 views
R
Fresh Face
WSA detected a trojan on our LG Android tablets, in file LGATCMD Service. I've tried to use the "Remove Threat" button several times, but I get the "can't remove" message. Any ideas?

    5 replies

    C
    Fresh Face
    • cjn
    • Fresh Face
    • February 14, 2018
    This happened to me on a replacement Android that I just got yesterday, I had barely even used the device. I'm not sure what to do.
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    • freydrew
    • Retired Webrooter
    • February 15, 2018
    Hey everyone, 
     
    If you experienced this, please PM me with the email address you're using with your Webroot account. That way I can look you up and create a ticket for you so you can get this issue sorted out. 
     
    Thanks!
    R
    Fresh Face
    • roheffley
    • Author
    • Fresh Face
    • February 22, 2018
    Drew...sent you a PM on Messenger...hope you can figure this out. This only shows up on our LG tablets, but not our LG phones. Weird!
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    • freydrew
    • Retired Webrooter
    • June 7, 2018
    Hi there @ and welcome to the community.

    I'm looking into this now for you and will do my best to get this sorted.

    Thanks.
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    • freydrew
    • Retired Webrooter
    • June 7, 2018
    @ I was able to talk with support and they will need to take a deeper look into your particular instance. You can submit a support ticket here but in the meantime, let's make sure you have the latest version of the app. To do that, please follow these instructions below: 
     
    • Open the Google Play Store app.
    • Tap Menu (three lines in the top left) then select “My apps & games.”
    • Look for the Mobile Security app (green icon with a white lock)
    • Tap Update beside the Mobile Security app.
    Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.
    Tip: In some cases, you may need to restart your device to update an app.You may also click the link below for additional instructions from Google: https://support.google.com/googleplay/answer/113412?hl=en
     
     
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