Never, ever before.
This was on start up
Here is the Microsoft data (Vista HP 32bit)
Product
Webroot SecureAnywhere
Problem
Stopped working
Date
12/07/2015 11:47
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: WRSA.exe
Application Version: 9.0.0.64
Application Timestamp: 5591d069
Fault Module Name: WRSA.exe
Fault Module Version: 9.0.0.64
Fault Module Timestamp: 5591d069
Exception Code: c0000005
Exception Offset: 000ed14c
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 56921942
WSA crashed
Hi davidco
Have not seen that one before. When you say "Report sent" was that that you have Opened a Support Ticket to let the Support Team know of the issue?
If not then please do so as soon as possible as they will be the best placed to assist you and to determine what has occurred in the case of your installation of WSA.
Please do keep us posted on what they come back with as such feedback will assist us in assiting users who may come here in the future with the same or a simialr issue.
Regards, Baldrick
Have not seen that one before. When you say "Report sent" was that that you have Opened a Support Ticket to let the Support Team know of the issue?
If not then please do so as soon as possible as they will be the best placed to assist you and to determine what has occurred in the case of your installation of WSA.
Please do keep us posted on what they come back with as such feedback will assist us in assiting users who may come here in the future with the same or a simialr issue.
Regards, Baldrick
OK, thanks for precising. As I said previously...please keep us posted on developments as this is a most interesting occurence and I for one would be interested in what the Support Team come back with.
Regards, Baldrick
Regards, Baldrick
Webroot support are really on the ball. It's a Sunday too!
Anyway all the requested stuff has been done and uploaded.
Keep you posted.
Cheers
David
Anyway all the requested stuff has been done and uploaded.
Keep you posted.
Cheers
David
Hi davidco
Yup, that is the Support Team for you...they almost always deliver the goods...you are in good hands.
Thanks for the update.
Regards, Baldrick
Yup, that is the Support Team for you...they almost always deliver the goods...you are in good hands.
Thanks for the update.
Regards, Baldrick
Due to the fact that I did not have 'minidump' enabled there was not enough data for Webroot support to 'fix' on. My bad!
I did wade through the event log however. There was a possible conflict showing that seemed to me to be due to Windows Live services 'trying' to load (failing and trying again). This occurred at the exact instant that WSA showed an error.
Support confirmed the cause as a conflict but could go no further.
I think I shall replace Windows Live Mail (installed 18/6/15)
I'll ask folk for opinion in techie perhaps, an old subject these days, I must admit.
I did wade through the event log however. There was a possible conflict showing that seemed to me to be due to Windows Live services 'trying' to load (failing and trying again). This occurred at the exact instant that WSA showed an error.
Support confirmed the cause as a conflict but could go no further.
I think I shall replace Windows Live Mail (installed 18/6/15)
I'll ask folk for opinion in techie perhaps, an old subject these days, I must admit.
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