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WSA do not communicate with Windows Security Center

  • September 16, 2015
  • 3 replies
  • 43 views
Asklepios
Community Leader
Hello,
My PC is WIndows Vista Pro 32 bits.
WSA 9.0.3.37
This morning I see the following problem:


The French text says that Windows security Center do not understand the format in which WSA communicates to it.
Did you have yet heard about this problem ?
Thanks.

Best answer by Ssherjj

Hello ?,
 
Welcome to the Webroot Community,
 
Let's make sure you have the latest Webroot. So I believe that if you uninstall/clean reinstall should fix this issue.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 Also you can submit a Support Ticket free of charge and they can look into this if this clean reinstall doesnot work.
 
 
Kind Regards,
 
Thanks
 
Regards, Asklepios

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • September 16, 2015
    Hello ?,
     
    Welcome to the Webroot Community,
     
    Let's make sure you have the latest Webroot. So I believe that if you uninstall/clean reinstall should fix this issue.
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     Also you can submit a Support Ticket free of charge and they can look into this if this clean reinstall doesnot work.
     
     
    Kind Regards,
     
    Thanks
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Baldrick
    shorTcircuiT
    Asklepios
    Asklepios
    Community Leader
    • Asklepios
    • Author
    • Community Leader
    • September 17, 2015
    Hi ?
    Thanks+++ for your help.
    I followed all steps of your solution and the problem was solved.


     
    Regards, Asklepios
    shorTcircuiT
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • September 17, 2015
    Hello ?,
     
     Anytime and you are most welcome! Thats great news and thank you for letting us know! :)
     
     
    Have a great day day!
     
    Best Regards
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    shorTcircuiT
    D_J
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