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yellow warning that scan is out of date - with no fix button

  • April 7, 2019
  • 1 reply
  • 40 views

When I scan device, it scans from 1% to done is half a second then reports all is well but yellow warning does not go away.

Best answer by TripleHelix

Hello @BeckyT and Welcome to the Webroot Community!

Are you talking about the Webroot App for Android or PC or Mac? If it's for Android yes there are issues please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055 and Webroot is working on a new build that will fix these issues see here: https://community.webroot.com/webroot-mobile-security-for-android-15/beta-webroot-mobile-5-5-5-338080 if it's other than Android please let us know!

Thanks,

1 reply

TripleHelix
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  • April 8, 2019
Hello @BeckyT and Welcome to the Webroot Community!

Are you talking about the Webroot App for Android or PC or Mac? If it's for Android yes there are issues please see here: https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055 and Webroot is working on a new build that will fix these issues see here: https://community.webroot.com/webroot-mobile-security-for-android-15/beta-webroot-mobile-5-5-5-338080 if it's other than Android please let us know!

Thanks,