Skip to main content
Customer Support Customer Support

you charged my account twice

  • December 10, 2015
  • 1 reply
  • 79 views
L
I RENEWED MY WEBROOT ON NOV8TH AND MY ACCOUNT WAS CHARGED TWICE. PLEASE REFUND ONE OF THEM BACK TO MY ACCOUNT.   
 
REGINA C.
( Edited phone number for privacy reasons.)

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 10, 2015
    Hello lovelife2015,
     
    Welcome to the Webroot Community,
     
    I apologize for the issue you are experiencing.
     
    Is this renewal from Webroot or Best Buy /Geek Squad?

    If through Webroot : http://www.webroot.com/us/en/company/contact-us
    Support Number: 1-866-612-4227
    Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
     
    Best Buy Geek Squad- 1-800-GeekSquad
     
    I am sure you can get a refund for this double charge.
     
    Hope this helps?
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Terms & ConditionsAccessibility statement