adware problem
I'm having a problem with possible adware. 2 pop ups keep coming up, mostly one named skeleton.js pixel.adsafeprotected.com and the other is analytics.js s.admathhd.com. Any suggestions on how to get rid of these?? I thought my webroot took care of these annoying pop ups.
Hi reddybrand
Welcome to the Community Forums.
PUA or Potentially Unwanted Applications; yes, these are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Regards, Baldrick
Welcome to the Community Forums.
PUA or Potentially Unwanted Applications; yes, these are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Wow, Baldrick, you're so nice! Thank you so much. I will click on the links and try to fix myself. If not, then I will file a ticket.
Kind regards, reddybrand
Kind regards, reddybrand
Hi reddybrand
You are most welcome! I think that you will find that we are a really nice, helpful & friendly Community...at least that is what we try to be.
Hope that you will visit from time to time and not just because you are having issues.
Regards, Baldrick
You are most welcome! I think that you will find that we are a really nice, helpful & friendly Community...at least that is what we try to be.
Hope that you will visit from time to time and not just because you are having issues.
Regards, Baldrick
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