I renewed my Webroot Internet Security Plus through Amazon. After downloading, the new keycode does not show up in my list of subscriptions. However, yesterday I was able to access the console and the the new keycode showed there. Came back to review things today and cannot access the console now. The only thing I did differently with this renewal was to opt in for 2 factor authorization. When attempting to access the console, Opentext doesn’t send me me a code.
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Hello
With this type of problem it is best to contact Webroot Support:
Webroot Support:
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Or Contact Webroot Sales:
Purchases, renewals, and upgrades
Mon - Fri 7 AM to 7 PM (MDT)
Tel: 1-866-350-6089
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
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