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Can't get online

  • July 15, 2013
  • 1 reply
  • 25 views
I
Just downloaded wsa, now I can't get online. Using windows 7.

Best answer by Rakanisheu Retired

I would check the firewall settings and make sure that the browsers havent been set to block. I would also check the identity shield and check that the browsers havent been set to block.
 
1) Click on the "Identity & Privacy" tab on the top
2) Click on "View/Edit Protected Applications" option
3) In that list look for the following file and set it to allow.
 
Iexplore.exe
Chrome.exe
Firefox.exe
 
Failing that I would shut down Webroot and see if you can get online.
 
Thanks,
 

    1 reply

    Rakanisheu Retired
    I would check the firewall settings and make sure that the browsers havent been set to block. I would also check the identity shield and check that the browsers havent been set to block.
     
    1) Click on the "Identity & Privacy" tab on the top
    2) Click on "View/Edit Protected Applications" option
    3) In that list look for the following file and set it to allow.
     
    Iexplore.exe
    Chrome.exe
    Firefox.exe
     
    Failing that I would shut down Webroot and see if you can get online.
     
    Thanks,
     
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