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can't update adobe reader

  • 1 November 2014
  • 5 replies
  • 52 views
J
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Webroot seems to be keeping Adobe reader from updating, I can't find a solution
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Best answer by Ssherjj 1 November 2014, 16:23

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Ssherjj
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Hello jdnan,
 
Welcome to the Community!
 
Please make sure you are downloading from the Adobe Reader site here http://get.adobe.com/reader/
 EDIT
 Do not check any add ons with the downlload
 
Also 
 
I would download the installer, and then right click on it and select 'Run as Administrator' which should run the installer with elevated privileges, and so avoid the message that you are seeing.
 
 
 
Then please get back to us if this does or doesn't work and we will assist you further. OK?
 
 
Best Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
J
Rank
I already uncheck all add on's, but adobe suggested trying different browsers. I tried Chrome & Firefox, same error, then I downloaded safari for windows & it worked. It seemed like it was a Webroot permissions problem because the original error was a "1321" error that said adobe didn't have the correct permissions. Oh well, problem solved for now.
Ssherjj
Rank
Userlevel 7
Badge +62
Hi jdnan!
 
Thanks for the feedback.
 
 
Come on back if you have anymore questions or if you just want to browse. We are a bunch a Volunteers that will help with whatever issues you may have!
 
Have a Great Day!:D
 
 
Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
@ wrote:
I already uncheck all add on's, but adobe suggested trying different browsers. I tried Chrome & Firefox, same error, then I downloaded safari for windows & it worked. It seemed like it was a Webroot permissions problem because the original error was a "1321" error that said adobe didn't have the correct permissions. Oh well, problem solved for now.
Hello jdnan,
 
Please let me also explain that you shouldn't have to use Safari to get Adobe Reader to work. The problem should be resolved without a workaround. The base problem of the Adobe Reader Installer, and thus is the operation in Chrome and Firefox, hasn't been fixed yet, correct?
 
Just to test if it's WSA causing the issue is simplily disable protection and then try Adobe install again,unchecking the PUA's like you've done before.to see what happens.
 
The permmissions error might be WSA, or something else. Make sure if you follow these instructions that you restart WSA after you try this!
 
EDIT : I was informed of this by one or our Expert advisors, shortTcircuT.
 
Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Just to add you can download the whole installer here and the latest update as I always do or from internal updater: https://community.webroot.com/t5/Security-Industry-News/Security-Updates-available-for-Adobe-Reader-and-Acrobat-Adobe/m-p/149961#M8642 also you can download the full installer from adobe's site: ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/
 
Thanks,
 
Daniel ;)
 
 

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