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Can webroot security cause me not to see U Tube music videos and other videos?

  • July 13, 2015
  • 1 reply
  • 70 views
W
Hello
 
Will my security system block my U Tube Account from playing videos or music videos.?
Also when I'm on my homepage Yahoo.com some picturs on the news section does not play or open up,
usually turn green and don't play can't see the picture?  What the heck is the problem?  Same thing happens on my family
members Facebook page funny videos we want to play don't and up turning green?  Please advise us what the problem
could be we are getting frustrated with this ARGH!!!!!!!!

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • July 13, 2015
    Hello @
     
    Welcome to the Webroot Community,
     
    Webroot doesn't stop me from seeing You Tube videos... Are you using IE? Have you tried different browsers?
     
    Please have a look here at this Microsoft Community sute here http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/ie11-green-screen-while-watching-video... and go here http://windows.microsoft.com/en-IN/internet-explorer/videos-dont-work#ie=ie-11
     
    Some have reported fixing this by checking using software rendering in Internet Options> Advanced Options. And restart IE
     
    You can also right click on Webroot in the system tray/View Staus/shutdown protection and see if Webroot is interfering with YouTube or Music Videos.
     
    Please issue a Support Ticket free of charge if you feel this is caused by Webroot and they can check this out for you.
     
     
     
    Hope this helps?
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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