Cannot find Webroot on uninstall page in Control Panel
I attempted to install a new year of Security Plus, by first uninstalling the old version. That uninstall worked. I then ran the downloadable installer and entered the new code, but i still showed the old subscription. I went to the Windows Contol Panel to uninstall it again, AND IT DOES NOT SHOW UP AT ALL! It still loads and runs, but tells me I only have 3 days left on my subscription (The OLD subscription code). How can I get the old one off and then install the new one if I can't do an Uninstall?
Hello Joe, welcome to the Community!
Please have a look at this KB Article. It will probably help you uninstall the existing copy of the software.
NOTE: Really, most of the time, there is no need to install the new version of the software. WSA is managed differently. No longer do you have to upgrade it every year like you may have had to do in the past, no more "2013 Version, 2014 Version" etc etc nonsense. Webroot upgrades ALL of us at the same time, whenever an improvement or new feature is added. There simply is no need to remove the "old" software to install the "new"..
Try the following:
(NOTE: the following steps will not pass that remaining 3 days from the old key code onto the new one. Also, if you are using the Password Manager, you WILL need to Submit a Trouble Ticket to have Support transfer your Password Manager account from the old key code to the new one. Password Manager data is stored by both email address profile AND key code)
Open WSA
Click the gear tool next to My Account
Enter your new key code into the box provided and click Activate
You will probably want to log into your Account Console to add the new key code as well.
Log in
Click your email address at the upper right
Select Manage Key Codes
Click the Add Product Keycode button
I hope all of this helps!
Please have a look at this KB Article. It will probably help you uninstall the existing copy of the software.
NOTE: Really, most of the time, there is no need to install the new version of the software. WSA is managed differently. No longer do you have to upgrade it every year like you may have had to do in the past, no more "2013 Version, 2014 Version" etc etc nonsense. Webroot upgrades ALL of us at the same time, whenever an improvement or new feature is added. There simply is no need to remove the "old" software to install the "new"..
Try the following:
(NOTE: the following steps will not pass that remaining 3 days from the old key code onto the new one. Also, if you are using the Password Manager, you WILL need to Submit a Trouble Ticket to have Support transfer your Password Manager account from the old key code to the new one. Password Manager data is stored by both email address profile AND key code)
Open WSA
Click the gear tool next to My Account
Enter your new key code into the box provided and click Activate
You will probably want to log into your Account Console to add the new key code as well.
Log in
Click your email address at the upper right
Select Manage Key Codes
Click the Add Product Keycode button
I hope all of this helps!
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