Hi ccutter50

 

Welcome to the Community Forums.

 

PLease take a look at these previous threads on the same topic (here and here) in case something therein can be of use in relation to your issues.

 

The key thing seems to be that you make sure that you download the correct version of the mobile app...please see here for a KB Article that should help confirm what you have is correct and if not then which version is appropriate in your circumstances.

 

Hope that this is of some assistance? Do let us know if you have further questions or need more assistance.

 

Regards, Baldrick

 

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