Hello @cpcnw 

Only Support can do those things on the Back-end so Please Submit a Support Ticket and ask them!

Thanks,

If I click that link it says

Welcome Back!

We have already had contact with: {email address}

Please enter your password below if you wish to continue with your previous conversation. Your password will have been previously emailed to you.

then it refuses my password

You need to click on Forgotten your Password and they will send you a link to reset!

You don’t say!!!

As it happens there is a different password for the community forums and the support forum.

It might help if this is made clear somewhere….

Yea there not connected.