When I install new trusted software OR update existing software, is there a way that I can pause WebRoot to make sure it doesn't interfere with the installation/upgrade process? I don't think shutting it down is a good solution. The software should have a "allow trusted software to install/update" button to insure that the software is installed/updated correctly.
Please advise.... Thanks!
Solved
Disabling Webroot During New Programs Installs
Best answer by KeithH
HI DittoDan,
WSA shouldn't be interfering with any of your installations "if" they are Good files. When a new file is introduced into the system, WSA will takes its signature and try to make a determination in the cloud, checking if we have seen that software before. Malicious is obviously stopped, Good is permitted, and if it is Undetermined, we will run the installation in a sandbox, looking for malicious activity. If all is well, the program is allowed to install.
If you are experiencing any installation issues at all, I would encourage you to open a support ticket, using Help and Support inside of WSA, the log files are automatically loaded with your ticket and support should be able to assist in troubleshooting should there be a valid issue.
-Keith
View originalWSA shouldn't be interfering with any of your installations "if" they are Good files. When a new file is introduced into the system, WSA will takes its signature and try to make a determination in the cloud, checking if we have seen that software before. Malicious is obviously stopped, Good is permitted, and if it is Undetermined, we will run the installation in a sandbox, looking for malicious activity. If all is well, the program is allowed to install.
If you are experiencing any installation issues at all, I would encourage you to open a support ticket, using Help and Support inside of WSA, the log files are automatically loaded with your ticket and support should be able to assist in troubleshooting should there be a valid issue.
-Keith
This topic has been closed for comments
+56No you don't need to as I never do or even during Windows Updates on every second tuesday of every month!
HTH,
TH
HTH,
TH
I have never disabled Wenroot for any installs either. I have not run across any issues with downloaded, or software from a disc. I can't think of any reason why I would ever disable my Webroot for anything.
Hi there
Personally I think that if at all possible an option to either pause protection (for a selectable duration, ie, 5, 10 or 15 minutes that when expired results in automatic reenablement of WRSA) when installing new software would be an excellent option to be added. I have experienced some issues (mnior iindeed but nevertheless issues) during installations., and in fact I suggested this feature during both alpha & beta test periods. But it was not taken up.
Given the design consideration to keep the executable as lean & mean as possible I suspect that it may have been seen as of fringe benefit, etc.
Personally, I still think it would be useful.
Balders ;)
Personally I think that if at all possible an option to either pause protection (for a selectable duration, ie, 5, 10 or 15 minutes that when expired results in automatic reenablement of WRSA) when installing new software would be an excellent option to be added. I have experienced some issues (mnior iindeed but nevertheless issues) during installations., and in fact I suggested this feature during both alpha & beta test periods. But it was not taken up.
Given the design consideration to keep the executable as lean & mean as possible I suspect that it may have been seen as of fringe benefit, etc.
Personally, I still think it would be useful.
Balders ;)
HI DittoDan,
WSA shouldn't be interfering with any of your installations "if" they are Good files. When a new file is introduced into the system, WSA will takes its signature and try to make a determination in the cloud, checking if we have seen that software before. Malicious is obviously stopped, Good is permitted, and if it is Undetermined, we will run the installation in a sandbox, looking for malicious activity. If all is well, the program is allowed to install.
If you are experiencing any installation issues at all, I would encourage you to open a support ticket, using Help and Support inside of WSA, the log files are automatically loaded with your ticket and support should be able to assist in troubleshooting should there be a valid issue.
-Keith
WSA shouldn't be interfering with any of your installations "if" they are Good files. When a new file is introduced into the system, WSA will takes its signature and try to make a determination in the cloud, checking if we have seen that software before. Malicious is obviously stopped, Good is permitted, and if it is Undetermined, we will run the installation in a sandbox, looking for malicious activity. If all is well, the program is allowed to install.
If you are experiencing any installation issues at all, I would encourage you to open a support ticket, using Help and Support inside of WSA, the log files are automatically loaded with your ticket and support should be able to assist in troubleshooting should there be a valid issue.
-Keith
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