Hi JAYMAN777

 

Welcome to the Community Forums.

 

When you say Home scren do you mean your Desktop or are you referring to a web browser homepage?

 

Regards, Baldrick

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My desktop. And thanks for helping me.  I'm pretty much computer illerate,

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Hello,

 

Just make sure this is checked under Advance settings! http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C13_Settings/CH13a_SettingInstallPreferences.htm

 

Thanks,

 

Daniel ;)

 

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Hi JAYMAN777

 

No worries.

 

The best thing to try is to double click on the notification tray icon for WSA (Green circle with a 'W' in it) so as to launch the main app panel. Then click on 'Advanced Settings (in the top right hand corner of the panel).

 

The next panel should open with the 'Install Settings' displayed and yo should check the status of the 'SHow a shortcut on the desktop' option.

 

If unchecked then check the option, click on 'Save', enter the CAPTCHA characters requested and then close the settings dialog. Now check your desktop to see if the icon has reappeared.

 

If already checked then UNCHECK the option, click on 'Save', enter the CAPTCHA characters requested, and then immediately CHECK the option again, click on 'Save (no CAPTCHA character entry required this time) and then close the settings dialog. Now check your desktop to see if the icon has reappeared.

 

Not sure why the 2nd option works if there is a need to go for that one...it is just something that I have found happens occasionally and this seems to work for me...at least.

 

Hope that helps?

 

Regards, Baldrick

 

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Thanks so much!  And the picture was easy to understand.  God Bless you Daniel for understanding this old ladies needs!

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Thats great to hear and your very Welcome!

 

All the best,

 

Daniel :D

 

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