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using Mac version, entered key and error code appears and sends message to mac. not sure how to proceed

 
Hello ?

 

Welcome to the Webroot Community,

 

EDITED: Did you do a scan of Webroot after entering keycode? What's the exact error code you are getting?

 

To activate a new keycode:


  1. Open the SecureAnywhere interface (click the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).
     
  2. From the main window, click My Account.

    http://sw.nohold.net/Webroot/Images/my%20account%20menu%20update%20edit.png
     
  3. In the My Account window, click Activate a New Keycode.

    http://sw.nohold.net/Webroot/Images/my%20account%20button%20edit.png
     
  4. Enter your new keycode in the box labled Enter your keycode to activate your software and click Activate.

    http://sw.nohold.net/Webroot/Images/new%20kc%20activate%20update%202.png

    Note: If you get an error message when trying to activate a new keycode, be sure that you have entered the keycode properly. Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.
    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu (or press Command+C on your keyboard). When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu (or Command+V).
Let us know if you need more help .

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