Skip to main content

Has anyone had all their files encrypted and held hostage for money?

  • June 13, 2015
  • 1 reply
  • 23 views

All my files have been corrupted on my computer and I am getting a message saying that if I visit a web page and pay money I can get my files back.  Has anyone else gotten this???  And is there a way to safe my files on the computer???

1 reply

D_J
Community Leader
Forum|alt.badge.img+7
  • Community Leader
  • June 13, 2015
Hi Santi2010,
I beleive I saw where @ mentioned for you to open a support ticket.  That is sound advice and they can help you remove the virus.  
 
As for your files, if they have truly been encrypted, I hope you have a good backup.  Most people find that is the only way they can get their files back.
 
Best of luck and I hope you get it sorted,
Dave