having trouble getting my webroot account set up.

Hello ?,
 
Welcome to the Webroot Community,
 
When activating your SecureAnywhere web console account, you will be asked to enter two characters from the personal security code you chose during the signup process.  If you enter the requested characters of your security code incorrectly, you will receive the following error:

Error(UCR2): Invalid Security Code Credentials

In order to resolve this error, try re-entering the requested characters from your security code (e.g., if you chose "123456" as your security code and are asked to type the 2nd and 5th characters of the code, you would enter "25".)

Your security code is a code you created when you set up your account. It is not the same as your keycode. Your security code is comprised of a minimum of 6 letters or numbers and is different from your password and security question. You would have created your security code as well as a password and security answer on the registration page below.

https://my.webrootanywhere.com/registration.asp

Webroot would request that you first try to remember what you had created. Also, keep in mind the credentials you created are case sensitive. If you are able to recall your credentials, click the link in your email to finish setting up your account.

If you’re unable to remember the security code or it isn’t working for you, then they would like to work with you over the phone to help you access your account and reset your login credentials as necessary.

To call , click to view our Contact Information. When the Contact Us page opens, click the tab for the country that works best for you.
 
 
Hope this helps,
 
Kind Regards,