Hello ?

 

Welcome to the Webroot Community,

 

May I ask if you are running Yosemite or El Capitan?

 

Can you tell me if you purchased from Webroot or Best Buy? Is this a renewal?

EDITED:

 

Instructions for installing Webroot on a Mac http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&

 

Please try one of these links provided below.

 

Best Buy for Subscription Download Link for Mac:

http://anywhere.webrootcloudav.com/zerol/wsamacbbs2.dmg



Mac Download Link:

http://anywhere.webrootcloudav.com/zerol/wsamac.dmg

 

 

If you continue to have issues then you can Submit a Support Ticket Here https://www.webrootanywhere.com/servicewelcome.asp



 

Hope this helps?

---