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Having trouble installing on our Macs

  • December 16, 2015
  • 1 reply
  • 32 views

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We just purchased Webroot and can't get it to install on our Mac.  When I go to download, nothing happens.  Any help?

1 reply

Ssherjj
Moderator
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  • Moderator
  • December 16, 2015
Hello ?
 
Welcome to the Webroot Community,
 
May I ask if you are running Yosemite or El Capitan?
 
Can you tell me if you purchased from Webroot or Best Buy? Is this a renewal?
EDITED:
 
Instructions for installing Webroot on a Mac http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&
 
Please try one of these links provided below.
 
Best Buy for Subscription Download Link for Mac:
http://anywhere.webrootcloudav.com/zerol/wsamacbbs2.dmg

Mac Download Link:
http://anywhere.webrootcloudav.com/zerol/wsamac.dmg
 
 
If you continue to have issues then you can Submit a Support Ticket Here https://www.webrootanywhere.com/servicewelcome.asp

 
Hope this helps?