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hi i am trying to setup myt password site and its asking for thr 4th and 6th letters of my code i do

  • November 20, 2015
  • 1 reply
  • 28 views
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hi i am trying to setup my passwoed manger i belive i have it activated but when i try to sign in its asking me for the 4th and 6th
letters or numbers of my code i dont know what code they are talking about. could any one please help thank you.

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • November 20, 2015
    Hello captray,
     
    Welcome to the Webroot Community,
     
    Follow the instructions below to reset your password or security code.
      [list=1]
    1. Click here to access the management website.
    [/list] 
    1. Click on the "Can't log in?" link in blue next to the Log In button. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png[/img]  
    2. Select if you would like to reset your Password or Personal Security Code. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png[/img]  
    3. Enter your email address in the box provided. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png[/img] If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here. If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.    
    4. Type in the answer to your Security Question. This answer is case sensitive. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png[/img]  
    5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.
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