i downloaded a bad file with numerous programs. Webbroot cleaned off most them. However, Cassiopesa is still in the program list. I have tried uninstalling it but it will not uninstall. Can anyone offer help? thanks
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Hi jdaclarke
Welcome to the Community Forums.
From my research Cassiopesa.com (or Cassiopesa Search) is a PUA, which once installed it will change your browser homepage and default search engine to *ttp://*ww.cassiopesa.com.
This in itself is not considered malicious as there are many legitimate programs that change these settings as well. However, for some it is an 'undesirable'. As I said before it is a non-malware program we commonly refer to as a PUA or POtentially Unwanted Application (as is the case with you)
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system. However, from what I can see it does tend to insinuate itself in the system somewhat and so may be difficult for the non-professional to remove.
However, if the steps provided do not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holders.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
From my research Cassiopesa.com (or Cassiopesa Search) is a PUA, which once installed it will change your browser homepage and default search engine to *ttp://*ww.cassiopesa.com.
This in itself is not considered malicious as there are many legitimate programs that change these settings as well. However, for some it is an 'undesirable'. As I said before it is a non-malware program we commonly refer to as a PUA or POtentially Unwanted Application (as is the case with you)
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system. However, from what I can see it does tend to insinuate itself in the system somewhat and so may be difficult for the non-professional to remove.
However, if the steps provided do not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holders.
Hope that helps?
Regards, Baldrick
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