Skip to main content
To Customer Support To Customer Support
I updated my subscription for multiple pcs. Webroot is installed on both under the same subscription. How do I get the second pc updated? It still says it is going to expire soon.
Hello @,

 

Welcome to the Webroot Community Forum,

 

Have you done a scan of Webroot and rebooted on the PC in question?

 

Have you tried to uninstall and reinstall Webroot to see if the issue persists.?

 

Can you please do a clean reinstall of WSA? Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
After doing this, please let us know if the issue is resolved or not.



Best Regards,

 

 
Hello, Welcome to the Webroot Community Forum.

Just to add to Sherry's advice, it may be worth also trying first to re-enter the keycode (on 2nd machine) and click to re-activate, run a scan and reboot, just to see if it may update itself by that method at first? 

See: http://live.webrootanywhere.com/content/651/Activating-Keycodes

Reply


Terms & Conditions