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how do I get the 2nd pc to update?

  • June 3, 2015
  • 2 replies
  • 24 views

I updated my subscription for multiple pcs. Webroot is installed on both under the same subscription. How do I get the second pc updated? It still says it is going to expire soon.

2 replies

Ssherjj
Moderator
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  • Moderator
  • June 3, 2015
Hello @,
 
Welcome to the Webroot Community Forum,
 
Have you done a scan of Webroot and rebooted on the PC in question?
 
Have you tried to uninstall and reinstall Webroot to see if the issue persists.?
 
Can you please do a clean reinstall of WSA? Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
After doing this, please let us know if the issue is resolved or not.

Best Regards,
 
 

Dermot7
Gold VIP
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  • Gold VIP
  • June 3, 2015
Hello, Welcome to the Webroot Community Forum.
Just to add to Sherry's advice, it may be worth also trying first to re-enter the keycode (on 2nd machine) and click to re-activate, run a scan and reboot, just to see if it may update itself by that method at first? 
See: http://live.webrootanywhere.com/content/651/Activating-Keycodes